Privacy Policy

This Privacy Policy explains how Xox96 Casino may collect, use, store and protect information when you visit our website, create an account, use our services or contact support. It also explains how you can ask about your personal information and manage your marketing preferences.

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Information we handle and why

Xox96 Casino handles information that is reasonably needed to operate an online gambling account and provide a safe, reliable service. The information we receive depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information is collected automatically when you use the website.

Page contents

Account and contact details

When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and records of your communications with us. This information helps us create and administer your account, provide customer support, respond to enquiries, manage account settings and communicate with you about important service matters.

Identity and verification information

To help confirm that an account is being used by the right person, we may handle identity and verification documents or information. This can include information used to check age, identity, account ownership and other details required for safe account operation. Verification information may also be used for security, anti-fraud, responsible service and compliance checks.

Payment and transaction records

We may handle payment-related information and records of deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information is used to process requested transactions, maintain accurate account records, identify unusual or unauthorised activity, resolve payment questions and meet applicable legal and financial record-keeping requirements. Where payment services are provided by another organisation, that organisation may handle information under its own privacy terms.

Device, usage and cookie data

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location derived from technical data, access times and interaction records. We may also use cookies and similar technologies. This information helps us keep the website working, remember preferences, understand how the service is used, improve performance, protect accounts and investigate suspicious activity.

Main purposes for using information

Opening, maintaining and securing your account.
Processing account activity, payments and other requested services.
Checking identity, age, account ownership and transaction activity.
Preventing fraud, money laundering, abuse, cheating and unauthorised access.
Providing customer support and responding to questions or complaints.
Maintaining, testing and improving the website and its features.
Sending service messages, account notices and other essential communications.
Sending marketing communications where permitted and where you have provided the required consent or preference.
Meeting applicable legal, regulatory, court, security and record-keeping requirements.

How information may be shared and protected

Xox96 Casino does not use personal information for purposes that are unrelated to the service without a proper reason or, where required, your permission. Information may be accessed by authorised staff and trusted service providers who help operate the website, verify accounts, process payments, provide technical services, deliver communications, monitor security or provide customer support. These providers should only receive information relevant to the services they perform and are expected to handle it securely.

Information may also be disclosed where this is reasonably necessary to protect players, the website or other people; detect and prevent fraud or illegal activity; enforce website terms; investigate security incidents; process a business transfer; or comply with a valid legal, regulatory, court or law-enforcement request. We do not treat a request for information as automatically valid and take reasonable steps to consider the circumstances before disclosure.

Depending on the service involved, information may be stored or accessed in Australia or another country. When information is handled by service providers in other locations, reasonable steps are taken to support appropriate security and privacy protections. The protections that apply can depend on the type of information, the service provider and the requirements that apply to the relevant activity.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission methods and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details private, use a secure device and contact support promptly if you believe your account has been accessed without permission.

Accuracy of information

We aim to keep personal information accurate, complete and relevant for the purposes described in this policy. You should provide truthful information and update your account details when they change. We may ask for additional information or verification before changing important account records, particularly where a change could affect account security or payment activity.

Cookies, marketing and retention

Cookies and similar technologies

Cookies are small files or similar technologies that may be stored on your device when you use a website. Some are needed for core functions, such as keeping you signed in, maintaining security, remembering choices and supporting account activity. Other cookies may help us understand website traffic, measure performance, remember preferences or support relevant communications.

You can manage or remove cookies through your browser settings. You may also be able to block certain cookies or receive a notification before they are stored. If you disable cookies, some website features may not work properly, and account or security functions may be affected. Browser controls differ between devices and browsers, so check the settings available on the device you use.

Marketing communications

If you have agreed to receive promotional communications, we may use relevant contact and preference information to send updates, offers or other marketing messages. You can withdraw your marketing consent or opt out of promotional messages at any time. Service messages that are necessary for account security, transactions, verification or important changes may still be sent because they are not general marketing communications.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, for account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. The length of time depends on the type of record and the obligations that apply. When information is no longer required, it may be securely deleted, destroyed or anonymised.

Closing an account does not necessarily remove every record immediately. Information may remain where it is needed to complete pending activity, investigate an issue, protect against misuse, resolve a complaint or meet a legal or record-keeping obligation.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification, you may ask to exercise rights relating to the personal information we hold about you. The available rights can depend on your circumstances, the type of information involved and the reason it is being retained. We may need to confirm your identity before responding so that information is not disclosed or changed without authorisation.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal data where it is no longer needed or where deletion is otherwise available. We may need to retain some records because of legal, security, dispute or record-keeping requirements.
Withdrawal of marketing consent: ask us to stop using your details for promotional communications. This does not affect processing already carried out lawfully or essential service messages.
Information about handling: ask questions about how your information is collected, used, shared or protected.

To exercise your rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@xox96casino.online. Please explain your request clearly and include enough information for us to identify the relevant account or records. Do not send unnecessary payment details, passwords or other sensitive information in your first message. We may ask for reasonable additional information to verify your identity and protect your account.

We aim to review privacy requests within a reasonable time and will explain if a request cannot be completed, is limited or requires more time. A request may be refused or restricted where responding would breach another person's privacy, compromise security, interfere with fraud prevention, affect legal proceedings or conflict with an obligation to keep records. Where appropriate, we will explain the reason and any available next step.

Policy updates

This Privacy Policy may be updated when our services, technologies, privacy practices or applicable requirements change. The latest version will be made available on the website. We encourage you to review the policy from time to time. If a change is important to the way your information is handled, we may provide an additional notice through the website or an appropriate account communication.

By using Xox96 Casino services, you acknowledge that you have had an opportunity to read this Privacy Policy. If you do not agree with the way information is handled as described here, you should stop using the relevant services and contact support@xox96casino.online with any privacy question or request.